Privacy policy

Last updated: 15 August 2026

Pawstique respects your privacy and is committed to protecting the personal data entrusted to us.

This Privacy Policy explains how Pawstique (“Pawstique”, “we”, “us” or “our”) collects, uses, discloses, stores and protects your personal data when you visit pawstique.pet, create an account, place an order, subscribe to our communications or otherwise contact us.

This Privacy Policy is intended to comply with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

By using our website or voluntarily providing personal data to us, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL DATA WE COLLECT

Depending on how you interact with Pawstique, we may collect the following personal data:

Identity and contact information

• Your name.

• Email address.

• Telephone number.

• Billing and delivery address.

Order and transaction information

• Products viewed, added to your cart or purchased.

• Order history.

• Purchase amount.

• Payment status.

• Delivery and fulfilment information.

• Returns, replacements and refund information.

Payment information

Payments are processed through Shopify and selected third-party payment providers.

Payment providers may collect information such as your payment card details, billing information or payment-account details. Pawstique generally does not directly receive or retain your complete payment card number.

Account information

• Customer account details.

• Login information managed through Shopify.

• Saved addresses and preferences.

• Account and order activity.

Communications

• Messages sent through our contact form.

• Emails and other communications with us.

• Customer-support enquiries.

• Feedback, complaints and correspondence relating to an order.

Technical and usage information

• Internet Protocol address.

• Browser and device type.

• Operating system.

• Cookie identifiers.

• General location derived from your IP address.

• Pages visited and actions taken on our website.

• Referring website and session information.

Marketing preferences

• Whether you have subscribed to our emails.

• Your communication and marketing preferences.

2. HOW WE COLLECT PERSONAL DATA

We may collect personal data:

• Directly from you when you place an order, create an account, contact us or subscribe to emails.

• Automatically when you browse our website through cookies and similar technologies.

• From Shopify when you interact with our store, Shop or Shop Pay.

• From payment providers regarding the status of a transaction.

• From delivery and logistics providers regarding the fulfilment or delivery of an order.

• From service providers that help us operate, secure and improve our website and business.

3. HOW WE USE PERSONAL DATA

We may collect, use or disclose personal data for the following purposes:

• Processing and confirming orders.

• Collecting and verifying payment.

• Packing, fulfilling and delivering purchases.

• Providing order confirmations, delivery updates and transactional communications.

• Managing customer accounts.

• Responding to questions, feedback, complaints and support requests.

• Processing cancellations, returns, replacements and refunds.

• Preventing, detecting and investigating suspected fraud, abuse or security incidents.

• Maintaining the security and proper operation of our website.

• Improving our products, customer service, website and shopping experience.

• Understanding website usage and business performance.

• Managing stock and customer demand.

• Sending marketing emails where you have provided consent or otherwise requested them.

• Maintaining records for accounting, tax, dispute-resolution and legal purposes.

• Complying with applicable laws, regulations, court orders and lawful requests from public authorities.

• Enforcing our Terms of Service and other store policies.

We will not use your personal data for a materially different purpose without informing you and obtaining consent where required by law.

4. CONSENT

We generally collect, use and disclose personal data with your consent or where permitted or required by law.

When you voluntarily provide information to place an order, arrange delivery, request support or use another service, you consent to us using the information for that purpose and related reasonable purposes.

Where separate consent is required—for example, for optional marketing communications—we will request it separately.

You may withdraw your consent by contacting us at hello@pawstique.pet.

Before processing a withdrawal request, we may explain the likely consequences. Withdrawing consent may affect our ability to provide certain services, process an active order or maintain your customer account.

Withdrawal of consent will not affect personal data that was lawfully processed before the withdrawal. We may also continue retaining or processing information where permitted or required by law.

5. HOW WE DISCLOSE PERSONAL DATA

We may disclose personal data only where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

Shopify

Shopify hosts our online store and provides services including checkout, customer accounts, order management, fraud prevention and payment processing.

Payment providers

Payment information may be shared with banks, card networks and selected payment providers to process and verify transactions.

Delivery and logistics providers

Your name, delivery address, telephone number and relevant order information may be shared with courier, delivery and logistics providers to fulfil and deliver your purchase.

Operational service providers

We may use providers that support website hosting, email, customer service, data storage, analytics, security, fraud prevention and other business operations.

Professional advisers

Information may be disclosed to accountants, insurers, legal advisers or other professional advisers where reasonably necessary.

Public authorities

We may disclose personal data where required by law, court order or a lawful request from a government, regulatory or law-enforcement authority.

Business transfers

If Pawstique is sold, reorganised or transferred, relevant personal data may be disclosed to the parties involved, subject to appropriate confidentiality and data-protection safeguards.

We do not allow service providers to use personal data for unrelated purposes except where they process the data independently under their own legal obligations and privacy policies.

6. SHOPIFY

Our store is hosted by Shopify.

Shopify may collect and process personal data when you browse our website, create an account, place an order, use Shop or Shop Pay, or interact with other Shopify services.

Shopify may process information for purposes including:

• Providing checkout and payment services.

• Maintaining customer accounts and order history.

• Preventing fraud and maintaining security.

• Improving and personalising Shopify services.

• Providing analytics and advertising services where enabled.

Shopify’s own processing is also governed by its privacy policies. You may read Shopify’s Consumer Privacy Policy at:

https://www.shopify.com/legal/privacy/consumers

Shopify’s privacy portal is available at:

https://privacy.shopify.com

7. OVERSEAS TRANSFERS

Some of our service providers, including Shopify, may store or process personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it continues to receive a standard of protection comparable to that required under the PDPA.

These steps may include relying on contractual safeguards, applicable laws, service-provider privacy commitments, security certifications and other legally recognised transfer arrangements.

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website and Shopify may use cookies and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

Cookies may be used to:

• Keep your shopping cart and checkout functioning.

• Remember your preferences.

• Maintain customer-account sessions.

• Protect the website against fraud and unauthorised access.

• Understand how visitors use the website.

• Measure website performance.

• Support advertising and marketing functions where enabled.

Some cookies are necessary for the website to operate properly. Blocking necessary cookies may prevent certain features, including the shopping cart, customer accounts or checkout, from functioning correctly.

You may control or delete cookies through your browser settings. Your device or browser may also provide additional privacy controls.

9. MARKETING COMMUNICATIONS

We may send marketing emails only where you have subscribed, consented or where otherwise permitted by applicable law.

Marketing communications may include information about:

• New products.

• Restocks.

• Promotions and discounts.

• Pawstique news and updates.

You may unsubscribe at any time by selecting the unsubscribe link in a marketing email or contacting hello@pawstique.pet.

Unsubscribing from marketing will not stop essential transactional communications relating to your account, order, payment, delivery or customer-support request.

10. DATA RETENTION

We retain personal data only for as long as reasonably necessary to:

• Complete the purposes for which it was collected.

• Maintain an ongoing customer relationship.

• Fulfil orders and provide customer support.

• Meet accounting, tax, regulatory or legal obligations.

• Prevent fraud and maintain security.

• Resolve disputes or enforce agreements.

Different categories of information may be retained for different periods.

When personal data is no longer required for a legal or business purpose, we will take reasonable steps to delete it, anonymise it or prevent further use.

Shopify and other service providers may maintain their own retention periods under their respective privacy policies and legal obligations.

11. PROTECTION OF PERSONAL DATA

We take reasonable administrative, technical and physical measures to protect personal data against:

• Unauthorised access.

• Collection, use or disclosure.

• Copying or modification.

• Loss or theft.

• Accidental destruction.

• Other similar risks.

These measures may include access controls, secure passwords, trusted service providers and security features provided by Shopify and payment processors.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You should protect your account password and avoid sending sensitive payment information through unsecured communication channels.

12. ACCESS, CORRECTION AND WITHDRAWAL REQUESTS

Subject to applicable law, you may contact us to:

• Request access to personal data we hold about you.

• Ask how your personal data has been used or disclosed.

• Request correction of inaccurate or incomplete personal data.

• Withdraw consent for particular uses of your personal data.

• Request deletion of personal data that we no longer need to retain.

Requests should be sent to hello@pawstique.pet.

We may request information to verify your identity before processing a request.

We will respond as soon as reasonably possible. A reasonable administrative fee may apply to an access request where permitted by law, and we will inform you of the fee before proceeding.

Some requests may be limited where an exception under the PDPA applies or where we must retain information for legal, security, accounting or dispute-resolution purposes.

13. CHILDREN’S PERSONAL DATA

Our website and products are not directed at children under 18.

We do not knowingly collect personal data directly from children without the consent of a parent or legal guardian.

If you believe that a child has provided personal data to us without appropriate consent, please contact hello@pawstique.pet so we can review the matter.

14. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Pawstique does not control the privacy practices or content of third-party websites. You should review their privacy policies before providing personal data to them.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our business, technology, service providers or legal obligations.

The latest version will be published on pawstique.pet with an updated “Last updated” date.

Material changes may also be communicated through the website or by email where appropriate.

16. DATA PROTECTION CONTACT

If you have questions, requests or complaints concerning personal data, please contact:

Data Protection Officer

Pawstique

Website: https://pawstique.pet

Email: hello@pawstique.pet

We will review and respond to privacy concerns as soon as reasonably possible.

If you remain dissatisfied after contacting us, you may seek further information from the Personal Data Protection Commission of Singapore:

https://www.pdpc.gov.sg