Refund policy

Return & Refund Policy

At Pawstique, your pet's health and safety are our priority.

For hygiene and safety reasons, we do not accept returns or exchanges for:

Opened or used pet food.

Opened treats.

Opened supplements.

Opened grooming or hygiene products.

Products that have been used or are not in their original condition.

Returns for unopened and unused products may be considered on a case-by-case basis and must be approved by our customer support team.

Please inspect your order upon delivery.

If you receive:

A damaged item.

An incorrect item.

A missing item.

Please contact us within 48 hours of receiving your order.

To help us process your request, please provide:

Your order number.

A description of the issue.

Clear photos of the product and packaging (if applicable).

Email: hello@pawstique.pet

Once your request has been reviewed and approved, refunds will be issued to your original payment method.

Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

We only replace items that are damaged, defective, or incorrectly sent.

If a replacement item is unavailable, we will offer an appropriate alternative, store credit, or refund where applicable.

We do not accept returns, exchanges, or refunds for change-of-mind purchases.

Please review your order carefully before completing your purchase.

If you have any questions regarding returns or refunds, please contact us:

Email: hello@pawstique.pet