Terms of service
TERMS OF SERVICE
Last updated: 15 August 2026
Welcome to Pawstique.
These Terms of Service (“Terms”) govern your use of pawstique.pet (the “Website”) and any purchase you make from Pawstique. In these Terms, “Pawstique”, “we”, “us” and “our” refer to Pawstique, while “you” and “your” refer to the person using the Website or purchasing from us.
By accessing the Website, creating an account or placing an order, you agree to these Terms and the policies referenced below. If you do not agree, please do not use the Website.
Nothing in these Terms excludes or limits any rights or remedies you may have under the Consumer Protection (Fair Trading) Act 2003 or any other applicable Singapore law.
1. ELIGIBILITY
You must be at least 18 years old to place an order.
If you are under 18, you may only use the Website with the consent and supervision of a parent or legal guardian.
You agree to provide accurate, current and complete information when creating an account, contacting us or placing an order.
Products purchased from Pawstique are intended for personal or household use unless we have agreed otherwise in writing. We may limit or refuse orders that appear to be intended for unauthorised resale.
2. CUSTOMER ACCOUNTS
You may be able to create an account to view or manage your orders.
You are responsible for keeping your login information confidential and for all activity conducted through your account. Please notify us immediately at hello@pawstique.pet if you believe your account has been accessed without permission.
We may suspend or restrict an account if we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms.
3. PRODUCT INFORMATION
We take reasonable care to ensure that product descriptions, prices, ingredients, feeding instructions and images are accurate.
However, packaging, labels, colours and product appearance may occasionally differ from the images shown due to manufacturer updates, batch variations, photography or screen settings. Such differences will not affect your statutory rights where a product does not conform to the contract.
You should always read the product packaging, ingredient list, feeding instructions, warnings and expiry information before giving a product to your pet.
Every pet is different. You are responsible for considering your pet’s age, size, allergies, medical conditions and dietary needs before using a product.
Information on the Website is provided for general informational purposes and is not a substitute for professional veterinary advice, diagnosis or treatment. If you are uncertain whether a product is suitable for your pet, consult a qualified veterinarian before use.
Discontinue use and seek veterinary advice if your pet experiences an unexpected or adverse reaction.
4. PRICES AND TAXES
All prices are displayed in Singapore dollars (SGD) and include GST where applicable, unless otherwise stated.
Delivery charges and any applicable discounts will be shown before you complete checkout.
We may update our prices at any time. Price changes will not affect orders that we have already accepted.
Although we take reasonable care, pricing or product information errors may occasionally occur. If we discover an error affecting your order, we will contact you and give you the option to proceed with the corrected information or cancel the affected item for a full refund.
5. ORDERS AND ACCEPTANCE
Placing an order constitutes an offer to purchase the selected products.
An automated order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted. Your order is accepted when we confirm that it has been processed or dispatched.
We reserve the right to reject or cancel an order where:
• A product is unavailable.
• The price or product information is incorrect.
• Payment cannot be authorised.
• We reasonably suspect fraud or unauthorised activity.
• The order breaches a quantity restriction or promotion condition.
• We are unable to fulfil the order due to legal, safety or operational reasons.
If we cancel an order after payment has been collected, we will refund the affected amount to the original payment method.
6. PAYMENT
Payment must be made using one of the payment methods available at checkout.
By submitting payment details, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.
Payments may be processed by Shopify or another third-party payment provider. Your use of their services may also be subject to their respective terms and privacy policies.
We are not responsible for delays caused by a bank or payment provider, but we will reasonably assist you in resolving payment issues relating to an order.
7. SHIPPING AND DELIVERY
We currently deliver within Singapore only.
Shipping rates, delivery estimates, free-shipping thresholds and order-processing information are stated in our Shipping Policy:
https://pawstique.pet/policies/shipping-policy
Delivery timeframes are estimates and are not guaranteed. Delays may occur during peak periods, public holidays, severe weather, courier disruptions or other circumstances outside our reasonable control.
Please ensure that your delivery address and contact details are complete and accurate. Additional delivery charges may apply if an order must be redirected or delivered again because incorrect or incomplete information was provided.
If your order appears to be lost, damaged or significantly delayed, please contact us at hello@pawstique.pet so we can investigate with the courier.
8. CANCELLATIONS
If you wish to cancel or amend an order, contact us as soon as possible at hello@pawstique.pet.
We will try to accommodate your request, but cancellation or amendment cannot be guaranteed once an order has entered processing or been dispatched.
If we approve a cancellation before dispatch, the relevant amount will be refunded to the original payment method.
9. RETURNS, REFUNDS AND NON-CONFORMING GOODS
Returns, replacements and refunds are handled according to our Return and Refund Policy:
https://pawstique.pet/policies/refund-policy
For health, hygiene and safety reasons, change-of-mind returns are generally not accepted for opened pet food, treats, supplements, grooming products or hygiene products.
Please inspect your order promptly after delivery. If an item is damaged, defective, incorrect or missing, contact us within 48 hours where reasonably possible and provide your order number, a description of the issue and clear photographs where applicable.
The 48-hour notification request helps us investigate delivery issues promptly. It does not remove or limit any rights or remedies that cannot legally be excluded under Singapore law.
Nothing in these Terms or our Return and Refund Policy excludes your statutory rights concerning defective goods or goods that do not conform to the contract.
10. PROMOTIONS AND DISCOUNTS
Promotions, discount codes and bundle offers may be subject to separate conditions, including eligible products, minimum quantities, minimum spending and validity periods.
Unless otherwise stated:
• Only one discount may be applied to an order.
• Discounts cannot be exchanged for cash.
• Discounts cannot be applied retrospectively to completed orders.
• Promotional items are available while stocks last.
We may amend or end a promotion at any time. This will not affect an order already accepted under that promotion.
If specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.
11. ACCEPTABLE USE OF THE WEBSITE
You may use the Website only for lawful personal shopping and informational purposes.
You must not:
• Use the Website for fraudulent, unlawful or malicious purposes.
• Attempt to gain unauthorised access to the Website, another customer’s account or any connected system.
• Introduce viruses, malware or other harmful code.
• Interfere with the operation, security or availability of the Website.
• Scrape, copy or extract Website content through unauthorised automated means.
• Impersonate another person or provide false information.
• Use the Website in a way that infringes another person’s intellectual property, privacy or other legal rights.
We may restrict access to the Website where reasonably necessary to protect Pawstique, our customers or our service providers.
12. INTELLECTUAL PROPERTY
The Website and its content—including the Pawstique name, logo, branding, text, graphics, photographs, page designs and original materials—are owned by or licensed to Pawstique.
Third-party product names, logos and trademarks belong to their respective owners.
You may view and use Website content for personal, non-commercial purposes. You must not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.
13. THIRD-PARTY SERVICES AND LINKS
The Website is powered by Shopify and may contain services, payment tools or links operated by third parties.
Your purchase is made from Pawstique, not Shopify.
Third-party websites and services are governed by their own terms and privacy policies. To the fullest extent permitted by law, we are not responsible for the content, availability or practices of third-party websites that we do not control.
14. PERSONAL DATA AND PRIVACY
We collect, use and disclose personal data as described in our Privacy Policy and in accordance with applicable Singapore data-protection law.
Our Privacy Policy is available at:
https://pawstique.pet/policies/privacy-policy
By placing an order, you acknowledge that the information required to process payment, fulfil the order and arrange delivery may be shared with Shopify, payment providers, couriers and other service providers involved in completing your order.
15. WEBSITE AVAILABILITY
We aim to keep the Website accurate, secure and available. However, we do not guarantee that access will always be uninterrupted or error-free.
We may temporarily suspend or restrict parts of the Website for maintenance, security, updates or operational reasons.
We may correct errors, update information or remove Website content where reasonably necessary.
16. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
To the fullest extent permitted by law, Pawstique will not be liable for indirect, incidental or consequential losses that were not reasonably foreseeable when the order was accepted.
Where liability can legally be limited, our total liability arising from a particular order will not exceed the amount you paid for the affected product or order.
We are not responsible for loss or harm resulting from:
• Use of a product contrary to its packaging, instructions or warnings.
• Giving a product to a pet despite a known allergy, intolerance or contraindication.
• Continued use after an adverse reaction becomes apparent.
• Normal manufacturer changes to packaging that do not affect the product’s identity, safety or quality.
This section does not affect your mandatory rights under Singapore consumer law.
17. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for a delay or failure caused by circumstances outside our reasonable control, including severe weather, natural disasters, public-health emergencies, government action, transport disruption, courier interruption, telecommunications failure or supplier disruption.
Where such an event affects your order, we will take reasonable steps to inform you and minimise the delay. If fulfilment becomes impossible, we may cancel the affected item and issue a refund.
18. CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our services, business practices or legal obligations.
The latest version will be published on the Website with an updated “Last updated” date.
Changes will apply from the date they are published and will not retrospectively alter an order that was already accepted unless required by law.
19. SEVERABILITY AND WAIVER
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
20. GOVERNING LAW AND DISPUTES
These Terms and any purchase made through the Website are governed by the laws of Singapore.
If a problem arises, please contact us first at hello@pawstique.pet so that we can try to resolve it fairly.
If a dispute cannot be resolved directly, it will be subject to the jurisdiction of the courts of Singapore, without limiting any mandatory rights available to you under applicable law.
21. CONTACT US
Questions regarding these Terms or an order may be sent to:
Pawstique
Website: https://pawstique.pet
Email: hello@pawstique.pet